Privacy Policy

Last Updated: October 3, 2026

This Privacy Policy explains how Trip2Event, operated by Raj & Brother's ("we", "us", "our") collects, uses, stores, shares and protects your information when you use the Trip2Event mobile app, the website at trip2event.in and our related services (together, the "Platform").

By using the Platform, you confirm that you have read and understood this Privacy Policy.

Information we collect

We collect the information you give us directly, and some information that is created when you use the Platform.

Information you give us:

Account details: your name, mobile number, email address, and a password (stored in a protected, hashed form, never as plain text).
If you sign in with Google: your name and email address from your Google account.
Profile details you choose to add, such as your photo, address and language.
Event and trip details: names, dates, venues, functions, budgets, expenses and tasks.
Guest and member details that you add, such as names, phone numbers, email addresses, group, RSVP status and arrival or pickup details.
Photos, videos, messages, notes and other content you upload or send.
Messages you send to us, for example through the contact form or support email.

Information from your use of the Platform:

Device and technical information, such as device type, operating system, app version, IP address, crash and diagnostic reports, and a device token used to send you notifications.
Usage information, such as the features you use and when.
Payment and booking records: the plan, add-on or tickets you bought, the amount, the order and payment reference, and whether the payment succeeded. We do not receive or store your full card, UPI or bank details.

How we use your information

We use your information to:

Create and manage your account and sign you in.
Provide the features of the Platform, such as events, trips, guest lists, RSVPs, budgets, chat and shared photos.
Send invites and reminders, and notifications you have turned on.
Process payments, activate your plan or tickets, and handle refunds.
Send service emails, such as one-time codes to verify your email or reset your password.
Give you customer support and reply to your messages.
Keep the Platform secure and prevent fraud, abuse and unauthorised access.
Fix problems and improve the performance and design of the Platform.
Follow the law and protect our legal rights.

Event, trip and guest information

When you create an event or trip and add guests, co-hosts or members, the information linked to it can be seen by the people you invite or add, according to the features and permissions of the Platform. For example, an invited guest can see the event details and their own invite, and co-hosts can see the sections the host gives them access to.

You control who you invite. You should only add people whose details you have the right to share, and only share information with people you trust.

Photos, videos and messages

You keep ownership of what you upload. We store and show it only to run the Platform for you and the people you share it with. We do not sell your photos, videos or messages.

Sharing of information

We do not sell or rent your personal information. We share information only in these cases:

Service providers who help us run the Platform and only process information for us. These include Google (for sign-in, push notifications, analytics, crash reports and place search), our email provider (for service emails such as one-time codes), cloud hosting and storage providers, and payment gateway providers such as Cashfree (to process payments and refunds).
Event organisers, where needed to run a public event you booked tickets for, for example your name and booking details.
Other people in your events and trips, as described above.
Authorities and legal reasons, when the law requires it, or to protect our rights, safety and property, and those of our users.

These providers may only use your information as needed to provide their service to us, and have their own privacy policies.

Payments

Payments are handled by an RBI-authorised payment gateway on its own secure page. We do not collect or store your card number, UPI PIN, bank login or similar payment details. We receive only the result of the payment and a reference, so we can activate your purchase and process refunds.

Cookies and similar technologies

Our website uses your browser's local storage and similar technologies to work properly. For example, they keep you signed in, remember your chosen city, and keep the tickets you booked on this device. You can clear them in your browser settings. If you do, you may be signed out and some features may not work as expected.

Notifications

The app can send you notifications about your account, events, guest activity, reminders and announcements. You can manage notifications in the app or in your device settings.

How long we keep information

We keep your account and the information linked to it for as long as your account is active, or as long as needed to provide the Platform.

Chat messages and shared photos are kept for a limited time. On the free retention window this is currently 15 days, and storage add-ons keep them for longer. After that they may be permanently deleted.
We may keep some information for longer where the law requires it, for example payment and tax records, or to resolve disputes, enforce our terms and prevent fraud.

Your choices and rights

You can, in the app or on the website where available:

View and update your profile details.
Manage your notification settings.
Edit or remove the events, trips and content you added.
Sign out of the website or the app.
Delete your account.

Under applicable Indian law you may also ask to access, correct or erase your personal information, or withdraw your consent to our using it. To make a request, contact us using the details below.

Deleting your account

You do not need to contact us to delete your account. In the app:

Open the Trip2Event app and sign in.
Go to your profile and open Settings.
Choose Delete Account.
Follow the steps shown to confirm.

When you confirm, we delete your account and the content linked to it, except for information we must keep by law or for legitimate business reasons, such as payment records.

Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. Passwords are stored in a protected form, and connections to the Platform are encrypted. No method of sending or storing information is completely secure, so we cannot promise absolute security. Please keep your password safe.

Children

The Platform is not meant for children, and we do not knowingly collect personal information from children without the consent of a parent or guardian where the law requires it. If you think a child has given us information without proper consent, please contact us and we will take appropriate action.

Third-party links and services

The Platform may link to or work with services that we do not control. They have their own privacy practices, and we are not responsible for them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last Updated" date above and, where it matters, tell you in the app or on the website. If you keep using the Platform after the update, you accept the updated policy.

Contact and grievances

If you have a question, complaint or request about this Privacy Policy or about your personal information, please contact our grievance contact:

Trip2Event

Email: trip2event@gmail.com

Website: trip2event.in

We aim to reply within 2 working days and to resolve your request within 30 days.

By using Trip2Event, you confirm that you have read and understood this Privacy Policy.